asking Adobe to provide me with a solution for the Dolby Audio problem with PrPro CC 2018 where at the end the Customer support rep. The following is a part of my chat with Adobe's rep.
I would appreciate it if you fill it out. I had AE and Pre Pro 2017.ī Donovan: No OPtion? Okay, well thanks anyhow.īhaskar: You are going to receive a customer satisfaction survey. It was deleted with all of the CC 2017 files.ī Donovan: By the way, upgrading to Windows 10 is not free anymore. Doesn't help me at allīhaskar: you need to upgrade the OS or downgrade the version of the applicationī Donovan: Downgrading to CC 2017 no longer has the Dolby Codec available. Both Windows and OS X operating systems (Windows 8.1 or above and Mac OS 10.11 or above) contain this native support.ī Donovan: Yes, I read all about it. Adobe has moved to native OS support for reading/decoding Dolby files with Creative Cloud products. Premiere Pro CC (2018 release) no longer possess the codecs necessary to export your project into Dolby 5.1. Here's the transcript:īhaskar: Please allow me 1-2 minutes to review your account details.īhaskar: can you confirm me the OS version you are at?īhaskar: I understand what you are trying to do here, let me explain why this has happened.
Contact Adobe Support for the idiot test.
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